Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the delivery timeline for furniture items?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, our white-glove delivery service will contact you within 48 hours of purchase to schedule a specific delivery window.
Do you offer a trial period for mattresses and sofas?
Yes, we offer a 120-night risk-free trial. If you are not completely satisfied with your comfort level, you can return the item for a full refund, and we will arrange for a free pickup.
Are your wood products sustainably sourced?
Absolutely. Koala is committed to sustainability; all our timber is FSC-certified, ensuring it comes from responsibly managed forests that provide environmental, social, and economic benefits.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.
How do I care for my Koala upholstery?
We recommend regular vacuuming with a soft brush attachment. For spills, blot immediately with a clean, damp cloth. Avoid harsh chemicals to preserve the fabric integrity and color.
Is there a warranty on Koala products?
Every Koala product comes with a limited warranty. Our mattresses are covered for 10 years, while furniture frames typically include a 5-year warranty against structural defects.