Returns & Exchanges

At Koala, we want you to feel completely at home with your purchase, which is why we offer a hassle-free 120-night trial period for all our furniture and bedding. If your new pieces aren't the perfect fit, we'll arrange a return and provide a full refund to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process within your 120-night trial window.

• 2.
  Prepare the Item

  Carefully disassemble your furniture if necessary and place it back in its original packaging or a suitable alternative to ensure safe transport.

• 3.
  Schedule a Pickup

  Choose a convenient date for our specialized courier team to collect the item directly from your doorstep at no additional cost in most metro areas.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned item, we will process your full refund back to your original payment method within 5-10 business days.